Implementation Services
Ensuring a Successful Implementation
CT TyMetrix has a proven track record of successful implementations. We’ve developed a team approach to ensure your department’s smooth transition to the CT TyMetrix solution. Based on best practices in project management, database management, and application development, we have refined our approach through years of experience working with legal departments and claims organizations of all sizes. Our implementation team includes domain experts that work closely with representatives of your company to collect data, identify business requirements and workflows, and deliver a solution that meets your precise needs.
Professionally Guided Implementation Support
Our clients have found that successful implementations occur when there is adequate guidance from all stakeholders (end-users, managers, law firms, accounts payable, etc.) The implementation team uses this stakeholder input to assess the current environment and identify the optimal product configuration. We create an implementation business plan that identifies the project deliverables and milestones. This phased approach is diagramed in detail below:
| Stage |
Implementation Milestones |
Project Deliverables |
| 1 |
Preparation & Planning |
Evaluate current environment
- Develop client specific project plan.
- Identify key milestones.
- Outline communication plan.
- Identify points of integration.
|
| 2 |
Requirements Design and Configuration |
Map Future Environment
- Organizational Structure – Configuring your business units, practice areas, team members, law firms and vendors.
- eBilling workflow – Invoice rules, approval routing and authority limits.
- Matter management structure – Configure data capture requirements, budgets, and forecasts.
- Internal /External User Structure - Define user roles, security permissions and access rights.
- Build the points of integration - Create specification, identify transfer method and schedule for data feeds.
- Optional configurations - Define requirements for budgets, assessments, plans and closing reports.
|
| 3 |
Data Gathering & Loading |
Prepare Data Integration
- Data preparation – Define data scope and evaluate integrity.
- Data mapping - Legacy data mapping, conversion and testing.
|
| 4 |
Vendor Enrollment |
Prepare External Users (i.e. Law Firms, Litigation Support Vendors)
- Notify – Outline new workflow procedures.
- Install – Establish companies and their users.
- Train – Access to the CT TyMetrix Law Firm Implementation Services Team.
- Support – Access to the CT TyMetrix Law Firm Help Desk.
|
| 5 |
Testing & Release |
The CT TyMetrix quality assurance process ensures that the network configuration matches the configuration plan and is ready for release. |
| 6 |
Training |
The CT TyMetrix Training Department trains your internal and external teams via a variety of tools and approaches. |
| 7 |
Continuing Service |
The CT TyMetrix Client Services Department provides ongoing support for the life of the engagement. |
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