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Case Studies

Corporate Legal Departments Testimonials

"Toronto Dominion Bank Financial Group implemented CT TyMetrix electronic invoicing system three years ago as one part of a convergence program TD Bank had instituted to consolidate the number of outside law firms used. TD Bank has successfully used performance and cost data aggregated in the CT TyMetrix system to drive a three-prong strategy consisting of RFPs, Competitive Bidding and Case Budgeting. The reports and data aggregated from law firm invoices have allowed TD Bank to: identify best practices in law firm engagement, ROI and management engagement strategies. TD Bank has reduced its outside counsel panel from over 800 firms to less than 120 (with six doing most of the work). TD Bank is on track to save over 30% per annum on outside counsel expenditures in each of the three years of the initial term of its arrangements with its approved law firms."

The Toronto Dominion Bank

Bob Aziz
Sr. V.P. & Assistant General Counsel

"Tyco engaged CT TyMetrix to unify invoice submission, routing and payment processes across seven major business units. Information ported to dozens of AP systems after invoices are approved is now aggregated in a single system. Tyco has seen significant process improvements from streamlining its business around the review and approval of legal bills. It has also been able to unify its otherwise disparate law department business units around a single system and solution."

Tyco International

James Michalowicz
Litigation Program Manager

"The CT TyMetrix vision of putting aggregated data and meaningful metrics at their clients' fingertips was exactly what we were looking for to support our strategic initiatives. For example, we use the CT TyMetrix system to generate cost saving and diversity reports. Not only are we able to identify our cost savings from using preferred firms, but we are also able to generate diversity reports, which break out gender and minority statistics for those counsel working on UTC matters. The data which we extract from the CT TyMetrix system is used in our annual scorecard reviews with our key preferred counsel. The CT TyMetrix application has enabled us to accomplish exactly what we set out to do: decrease the resources spent on the invoice process while increasing the amount of data available to support key programs."

United Technologies Corporation

Kimberly Townsan
Manager, Legal Services

Claims Departments Testimonials

"After considering a variety of e-billing vendors, we selected CT TyMetrix to be our e-billing partner for law firm invoices in early 2000.

Implementation began in August 2000 and we now have 1,000 invoices a week processed through CT TyMetrix and thus far, about 390 law firms have submitted invoices and received payments.

I'm very happy with the support demonstrated by CT TyMetrix for our claim staff. Claim handlers and managers call and e-mail CT TyMetrix with questions and problems and receive extremely fast and effective support.

The CT TyMetrix management team has demonstrated a commitment to tailoring our application to our needs and has been very responsive to each new requirement that arises from changes in our organization structure and priorities."

OneBeacon Insurance

John P. McGann, Esq.
Vice President, Counsel Claims

“There were several electronic billing applications available, but we wanted to go beyond e-billing itself,” said Dan Winkler, Director-Claims Legal Support Services for Westfield Insurance. “Our primary requirements included not only that the tool streamline the submission and review of invoices, but also that it aggregate financial invoice information, allowing for budgeting and analyses. To accomplish our additional goal of strengthening our partnership with outside counsel,” Winkler continued, “the solution also had to incorporate robust collaborative tools.” The CT TyMetrix application includes the features and functionality that Westfield needs to accomplish its objectives. “What made CT TyMetrix the most attractive solution,” added Winkler, “is that it includes functionality for matter assignment, case assessment, collaborative budget creation and approval, and aggregation of information for counsel evaluation through outside counsel ‘report cards’ and data analysis.”

Westfield Insurance

Dan Winkler
Director-Claims Legal Support

Law Firms Testimonials

“At Wyatt, our attorneys strive to live up to our motto of providing 'more than law' and CT TyMetrix is a valued partner in helping us achieve this for clients. With TyMetrix, we have been able to provide additional value to our clients by more precisely managing legal expenses and increasing efficiency through web-based technologies. As a practical matter, we're more able to quickly resolve any issues with invoice review and payment, and that helps to make a good working relationship even better."

Wyatt Tarrant & Combs, LLP

Larry Crawford
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